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Undergraduate Certificate in Customer Relationship Management for Automotive Retail
Flexible learning: Enroll today to start learning anytime, anywhere
Educational Excellence: Trusted by thousands of learners worldwide
Educational Excellence: Trusted by thousands of learners worldwide
Overview
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Learning outcomes
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Course content
1
Introduction to Customer Relationship Management
2
Customer Communication Strategies
3
Data Management for Automotive Retail
4
Customer Loyalty Programs
5
Sales Techniques for Automotive Retail
6
Cross-Selling and Up-Selling
7
Customer Satisfaction Measurement
8
CRM Technology in Automotive Retail
9
Managing Customer Complaints
10
Ethical Considerations in Customer Relationships
11
Sales Techniques in Automotive Retail
12
Customer Communication Strategies
13
Automotive Industry Trends
14
Customer Satisfaction and Loyalty
15
Digital Marketing in Automotive Retail
16
Customer Relationship Management Tools
17
Automotive Sales Negotiation
18
Understanding Automotive Consumer Behavior
19
Effective Customer Service Management
20
Data Analysis for Automotive Retail.
Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: GBP £149
Standard mode - 2 months: GBP £99
Career Path
Key facts
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Why this course
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Frequently asked questions
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A specialized program focusing on strategies for building and maintaining customer relationships within the automotive retail industry.
Earn a Certificate
Showcase your achievement with a professional certificate upon successful course completion.