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Professional Certificate in Customer Experience Management in Automotive Showrooms
Flexible learning: Enroll today to start learning anytime, anywhere
Educational Excellence: Trusted by thousands of learners worldwide
Educational Excellence: Trusted by thousands of learners worldwide
Overview
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Learning outcomes
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Course content
1
Customer Experience Strategy
2
Customer Journey Mapping
3
Customer Communication
4
Employee Training and Development
5
Data Analytics for Customer Insights
6
Customer Satisfaction Measurement
7
Complaint Handling and Resolution
8
Customer Retention Strategies
9
Technology Integration in Showrooms
10
Continuous Improvement in Customer Experience.
11
Customer Experience Strategy
12
Customer Journey Mapping
13
Customer Feedback and Satisfaction
14
Employee Training and Development
15
Data Analytics and Insights
16
Technology Integration
17
Sales Process Optimization
18
Service Excellence
19
Brand Reputation Management
20
Continuous Improvement and Innovation
Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: GBP £149
Standard mode - 2 months: GBP £99
Career Path
Key facts
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Why this course
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Frequently asked questions
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Learn strategies for enhancing customer experiences in automotive showrooms through this professional certificate course.
Earn a Certificate
Showcase your achievement with a professional certificate upon successful course completion.